Refund Policy, Return Policy & Exchange Policy
We'll accept return requests for items that are unused, with the original tag still intact. The product(s) must be in the original packaging, if applicable, in the same condition, it was received.
The original shipping charge is not refunded when returning items, shipping amount is paid to the carrier, not to the store.
We do not accept returns for, intimate items, gift cards, or downloadable products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return your item must be in the same condition that you received it, unworn, or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return you can contact us by email. When your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package, Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item, so that way we can evaluate the issue and make it right.
Exceptions/ non-returnable items
Unfortunately, we can not accept returns on gift cards or any intimate items.
Once we receive your returned item, it takes two Business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. You will be provided with a UPS pre-paid return label, which allows returning the item to any UPS drop-off point located across the US
We will notify you once we've received and inspected your return, and let you know when the refund is approved. When approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund back into your account.
In the unlikely event that you receive a damaged or defective item, the item does not fit you, or any other reason will make you want to exchange the product for another one. Please email support within 30 days of receiving your product. We will send you a free shipping label with instructions on how to return the item at no cost to you. As soon as we receive the item you will be able to exchange it for the one you'll like. If the new item cost more than the one returned we will notify you about the difference, if the new item costs less than the one returned we will give you a refund of the difference.
After you've submitted a return request to the support email address. We will provide you with a USPS pre-paid return label, which you have two weeks to use it before it expires.
Final Sale Items
If the item is marked "final sale", It does not qualify for a return and can not be refunded.